Privacy policy
1. Information we collect
We collect information you provide (name, business name, email, phone, delivery and pickup addresses, vehicle and licence details, payment information) and information generated by using the platform (orders, bids, messages, dockets, location entered for jobs, and device/usage data).
2. How we use your information
To operate the marketplace: create and match orders, connect customers with Carriers, process payments and payouts, support compliance and safety records, provide notifications, and improve the service.
3. When we disclose it
We share the information necessary to complete a job with the other party to that job (e.g. a customer's site details with the Carrier who accepts it), and with service providers such as our payment processor and hosting/email providers. We do not sell your personal information.
4. Work & rest records
When a driver taps Work & Rest (Driving, Working, Rest break or Off duty), TareLink keeps each tap with:
- the time TareLink got it, and the time on the phone when it was pressed;
- the rego of the truck being driven, and of the trailer if one is hitched.
For work within 100 km of base, these taps are the driver's local area work record. Who can see them:
- the driver;
- the driver's employer, for taps made while working for them;
- TareLink staff;
- an authorised officer (for example from the National Heavy Vehicle Regulator or the police) when they ask for them, as the law requires.
The record also shows the driver's name, licence number and the state that issued it, and their base. A driver who drives for a company shares their licence number, licence state and base with every company they have joined or applied to on TareLink.
TareLink keeps every Work & Rest entry for at least 3 years. Entries can't be changed once saved. TareLink staff remove an entry only if it was made in error or for testing.
5. Storage & security
Data is stored using Google Firebase (Firestore/Storage). We take reasonable steps to protect it, but no system is completely secure.
6. Access & correction
You can access and update your profile information in Settings, or contact us to request access or correction of your personal information.
7. Cookies & local storage
We use browser storage to keep you signed in and remember preferences. We minimise non-essential tracking.
8. Complaints
If you have a privacy concern, contact us first. You may also contact the Office of the Australian Information Commissioner (OAIC).
9. Contact
Privacy enquiries: support@tarelink.com.